In the evolving retail landscape, creating seamless and convenient shopping experiences has become essential. Ecommerce kiosks are revolutionizing how customers interact with brands, offering a bridge between online and in-store environments. At AIQ, we empower retailers to leverage this technology through our powerful data-driven platform and seamless integration with Terpli, enabling personalized, highly targeted interactions that drive both engagement and conversion.

Why Ecommerce Kiosks Matter

Ecommerce kiosks provide customers with an immersive, self-guided shopping experience, often eliminating the need for assistance. By integrating these kiosks into the retail environment, businesses can ensure consistent service, increase basket size, and deliver a modern, user-friendly shopping experience. With today’s customers expecting the convenience of Ecommerce alongside the immediacy of in-store shopping, kiosks have become an essential tool.

AIQ’s partnership with Terpli takes this experience to the next level. Through our integrated solutions, retailers can provide highly customized product recommendations, blending the power of AIQ’s data and customer segmentation with Terpli’s advanced product intelligence.

The Power of Data: AIQ x Terpli

AIQ’s foundation in data optimization enables retailers to extract maximum value from Ecommerce kiosks. By integrating with Terpli, we unlock even deeper insights into customer behavior and product performance. This partnership allows businesses to track customer interactions at kiosks, gather behavior data, and optimize product recommendations in real-time, ensuring that retailers are meeting customer needs at every touchpoint.

For example, with Terpli’s product data layered into AIQ’s segmentation capabilities, brands can offer personalized product suggestions based on each customer’s preferences, prior purchases, and even desired effects. This combination provides the opportunity to guide customers toward the products that are best suited to their needs, enhancing the shopping experience and boosting sales.

Personalization at Scale: AIQ x Terpli

Through the AIQ and Terpli integration, retailers can deliver hyper-targeted, meaningful experiences at scale. Ecommerce kiosks powered by our joint capabilities provide personalized product recommendations based on a customer’s preferences, browsing history, and loyalty status. These insights can be applied to suggest tailored products or promote exclusive offers, driving deeper engagement and increasing conversion rates.

AIQ’s Customer Lifecycle Data, combined with Terpli’s robust product intelligence, allows brands to create a shopping experience that feels personal and intuitive—turning Ecommerce kiosks into personalized shopping assistants that build stronger customer relationships.

Seamless Integration with POS, Loyalty, and Terpli Product Intelligence

Kiosks don’t operate in isolation—they need to seamlessly integrate into a brand’s broader ecosystem. AIQ’s platform enables easy connection with POS systems, loyalty programs, and Terpli’s product database to create a cohesive customer journey. Whether customers are redeeming loyalty points, browsing tailored product suggestions, or accessing their account details, they experience a fluid, unified shopping journey.

Terpli’s product intelligence further enhances the integration, allowing kiosks to display product effects, terpene profiles, and tailored recommendations based on individual customer needs. This powerful combination not only enhances the customer experience but also helps brands to upsell products and boost overall sales.

Driving Results with AIQ and Terpli

AIQ and Terpli together equip retailers with the tools they need to maximize the potential of Ecommerce kiosks. By leveraging AIQ’s data-driven platform and Terpli’s product intelligence, brands can create personalized, engaging, and efficient shopping experiences that cater to today’s savvy consumers.

Ecommerce kiosks represent the future of retail, and with AIQ and Terpli, businesses can stay ahead of the curve, offering experiences that drive both engagement and sales.

Download the AIQ xTerpli integration guide for more information.

AIQ and Flourish Software have joined forces,  resulting in a fully enhanced, end-to-end experience for retailers in the canna industry today. By combining Flourish Software’s robust point-of-sale system with AIQ’s Loyalty and Ecommerce systems, we’re introducing a deeply thorough integration that streamlines operations while enabling greater customer engagement. 

Integration Highlights

• Unified Customer Experience: Retailers can now offer a seamless and personalized shopping experience. By synchronizing customer data, operators can deliver targeted marketing and personalized offers based on purchase history and preferences and track attribution to that messaging.
• Enhanced Customer Discovery: AIQ’s Ecommerce management system platform leverages SEO best practices to maximize organic discovery and track customer origins.
• Real-Time Inventory Management: The integration ensures real-time inventory synchronization across in-store and online channels, providing accurate product availability and detailed lab data to customers, fostering trust and informed purchasing decisions.
• Efficient Order Processing: Orders placed through AIQ’s Ecommerce platform are seamlessly processed via Flourish POS, minimizing manual errors and speeding up processing times.
• Dynamic Offers and Discounts: Retailers can create and manage synchronized promotions for both online and in-store customers, boosting sales and customer loyalty.
• Extensibility: The integration supports use within WordPress sites or through the Blueprint API for a headless experience, with ongoing developments from partners enhancing its capabilities.

Leadership Insight

• Brian Weber, Director of Omni-channel Strategy and Partnerships of Flourish Software: “Alpine IQ continues to be a true partner for this industry. AIQ has the desire and technical ability to deliver exceptional products and services for canna operators and partner with others to execute on that vision. Flourish and AIQ led the industry with our POS/Loyalty integration released in 2023, and are now completing the omni-channel ecosystem by adding Ecommerce and related payment partners. This partnership delivers on what many companies under one roof aren’t offering yet.”
• West Paschal, Chief Revenue Officer of AIQ: “In a world where integrations and customer data are sometimes non-existent, gate-keeped, or even sold – Flourish has proven to rise above the rest. Our partnership serves as an example of how technology companies that may even have overlapping or competitive features can work together to support an industry that we all pledged to improve. We are proud of the technology services that our partnership provides to hundreds of retail stores and are excited to announce the next step of that journey: fully integrated point-of-sale, loyalty, payments, and ecommerce working together with ease.”

Discover more on the AIQ x Flourish POS integration by visiting AIQ and Flourish Software.

Interested in learning more about AIQ’s platform?

Text Registration and 10DLC: What Is it?

Texting numbers, known in the tech world as ’10DLC’ (10-Digit Long Code), are phone numbers that can either be registered or unregistered. This system is specifically designed to improve carrier visibility of a brand so that it can offer it benefits in exchange for transparency. Benefits include deliverability and reduce costs while maintaining compliance with carrier requirements.

Benefits of 10DLC Registration with AIQ

By registering for 10DLC on the AIQ platform, you’ll unlock several key advantages:

• Reduced Carrier Fees: Enjoy an average of 60% reduction in carrier fees, making your text campaigns more cost-effective.
• Improved Message Deliverability: With regular industry levels of filtration, your messages are more likely to reach your audience without being filtered out.
• Efficient Number Management: Only 49 phone numbers are required, significantly reducing costs, especially for larger clients.
• Enhanced Engagement Rates: Benefit from better open rates and click-through rates with additional CTA options like “Call,” “Get directions,” “Shop Now”, and “Open wallet”.
• A sample 10DLC example flow using custom branded colors available under Settings -> Text settings in the platform.

• Simplified Compliance: Choose from pre-approved notice messages, cutting down on customization time and ensuring compliance with telecom regulations.

Unique Advantages of AIQ’s 10DLC Integration

AIQ’s 10DLC integration stands out in the industry for several reasons:

• Extensive User Base: We have over 130 million users who have already gone through pin code authorization within the last two years, representing the vast majority of active canna-consumers. This reduces friction in messaging flows and drives higher ROI and engagement than any other platform.
• Automated Campaign Creation: The entire campaign creation process is automated, except for customizing your HTML templates.
• Seamless Brand Customization: Our settings panel allows you to customize your brand name, colors, and basic theme for your message inbox.
• Exclusive Industry Integration: AIQ is the only platform within the industry with 10DLC registration completely integrated. Post-registration, we automatically protect your phone numbers and ensure that legacy campaigns are updated for compliance.

Simple Setup Process

We’ve made the 10DLC registration process as straightforward as possible for both legacy and new customers:

1. Notification: Users will see a marketing alert or popup while using the AIQ system, highlighting the benefits of 10DLC registration and notifying them of the December 1st, 2024 cutoff date for moving to registered flows.

2. Registration: Click “Register,” and a form will be presented. This form remains accessible via the texting settings page for status checks or error messages.

3. Approval: Once approved, your 10DLC campaign ID is automatically integrated, and your system right away to registered phone numbers and flows. You can then start creating and managing your campaigns.

4. Legacy Campaigns: Any legacy campaigns will be set to inactive, with guidance provided to update them for continued use on 10DLC registered numbers to ensure compliance is met.

Compliance and Best Practices

To maintain compliance with telecom regulations, ensure your brand name is set effectively under “Settings -> Text Settings -> Text brand name. You may not make your MMS media file a menu or with cannabis product within it. Failure to comply could result in a ban across all telecom platforms, with limited options for re-registration. You may update your text brand name if you wish but your MMS media file can contain your brand name / logo. Logos with illegal content pictured around it are not allowed at this time.

Get Started Today

Don’t wait until the December 1st, 2024 deadline—start your 10DLC registration today on the AIQ platform to take full advantage of these powerful features. For more information or to begin the registration process, visit your Text Settings page in the AIQ dashboard.

Stay compliant, reduce costs, and enhance your text campaign performance with AIQ’s 10DLC integration!

Alpine IQ has cemented itself as a national leader, earning the title of 10th fastest-growing company in America on Inc.’s Top 5,000 list. 

Not bad, considering there are about 33 million businesses in the United States!

With a blistering 16,469% revenue growth rate, the Colorado-based startup with an all-in-one platform that combines omni-channel messaging, loyalty programs, and customer data into a complete retail growth engine, claims the crown as the fastest-growing company in its home state and the second-fastest growing software company in the nation.

Founded by Nicholas Paschal, Shahzil Abid, and West Paschal, Alpine IQ has shattered expectations, catapulting its revenue from $150,000 in 2020 to $26 million in 2023. 

That’s an increase of 173 times.

Now with a team of over 90 dedicated professionals and more than $35 million in annual recurring revenue, Alpine IQ is hungrier than ever to push the boundaries of innovation.

The company obliterated the industry’s Rule of 40, doubling it with a combined revenue growth rate and profit margin of 85%. 

This is even more remarkable, given Alpine IQ’s lifetime funding burn of just $750,000.

“Dirty data—incorrect or duplicate consumer information—is one of the biggest obstacles to operating a successful customer loyalty program,” said Nicholas Paschal, CEO of Alpine IQ. 

“When the pandemic brought brick-and-mortar sales to a standstill, many retailers were left struggling. But we saw an opportunity. By partnering with leading point-of-sale systems and retail platforms, we developed a system that not only cleans up dirty data but sets a new industry standard, empowering retailers with accurate customer information. This has resulted in our clients experiencing 85% growth in loyalty member enrollment, 49% of revenue generated from members and 15% increase in average transactions – all in, a substantial increase  in sales and customer retention.”

Today, Alpine IQ partners with over 4,000 storefronts, driving a gross merchandise value of $32 billion. As a testament to its vibrant culture, Alpine IQ has also earned certification as a Great Place To Work.

About AIQ:

Alpine IQ, headquartered in Broomfield, Colorado, is a customer data, loyalty, marketing, and analytics platform. AIQ solutions empower businesses to streamline core operations and make informed decisions with ease. We cater to organizations of all scales, from small family-owned enterprises to large publicly listed corporations, ensuring that our solutions are accessible and beneficial to businesses of every size.

Ready to take your discount experience to the next level? 

AIQ’s Unique Coupon Code Generator, the newest addition to our Discount feature, brings the power of single use redemptions to our platform for Shopify, WooCommerce and BigCommerce retailers. With this new alternative to traditional, static discounts, users can create limited volumes of unique codes to better manage and control the customer redemption process. 

AIQ Unique Coupon Code Offers & Static Discounts Buildout Options

Our Unique Coupon Code Offer come with the same extensive discount options available with AIQ’s traditional Discount features, supporting highly segmented targeting and strategic buildouts that truly transform your customer experience.

• $ Off Rewards: Establish $ amount to take off cart total 
• % Off Deals: Input a flat total % to discount cart total
• Redeem Points for Discounts: Require specific points balance to redeem offer 
• Custom Expiration Options: Select specific data & time stamp OR relative timing for discount expiration
• Cooldown Periods for Reusable Discounts: Enable discounts to be redeemed more than once with cooldown periods available to put time in between redemptions. Both hour & day time frames are available. 

Unique Use Cases of Unique Coupon Codes

• Automate limited availability promotions: Think ‘Grand Opening Special: First 50 customers get $50 reward.” With this new feature, the amount of codes generated reflects the number of customers this offer will be sent to. This gives retailers significant control over redemption count without the heavy lifting. 

• Cap steep discounts for limited-time incentive: Retail periods that experience upticks in foot traffic, like black Friday for example, are a great time to launch aggressive win-back campaigns as a means to bring back gone customers while leveraging your big promotions. By utilizing unique coupon codes. 

Attaching an AIQ Discount to Your Marketing Campaign

Alongside this, both static discounts and unique coupon offers can be attached to any AIQ Campaign. Simply attach the Discount Macro associated with the offer, and we’ll notify your customers directly when a new offer is available upon falling into the target audience.

The reward offer also gets added into the customer’s Web or Native App Wallet at the same time they’re being sent the message. Offers built with AIQ Discounts are added to customer wallets the moment they fall into the audience attached to the reward, just like campaigns.

By combining the use of campaigns and discount offers to target the same audience, customers are able to be personally notified that a new discount is available, while ensuring it’s easy to acess and readily available to redeem directly in their AIQ rewards wallet.

Attaching discounts to AIQ Campaigns is great for promoting: 

• Abandoned Cart Incentives
• Customer Win-back Offers
• New Customer Opt-In Rewards
• Exclusive Loyalty Member Perks

Here’s how to add unique coupon code offers to your AIQ Campaigns:

Now, let’s explore exactly how to start building your unique coupon code offers in the AIQ platform so you can begin leveraging this exciting new feature.

Building a Discount With AIQ’s Unique Coupon Code Generator

• Step 1: Create target audience via AIQ Audiences

• Step 2: Create new discount in AIQ Discounts builder, targeting the audience made in step 1. Begin by filling out discount information on page 1 of the builder followed by designing your discount on page 2.

Before you move forward, make sure you click ‘Create’ in the upper right corner before proceeding, otherwise the unique coupon code generator won’t run.

• Step 3: Next, you’ll select your redemption method on page 3 and begin creating your unique coupon codes.

• Step 4: Proceed to the discount review page & click ‘save’ in the upper right corner once complete. 

Learn more about our brand new AIQ Discounts Unique Coupon Code Generator and more by connecting with our team today!

Looking for a refresh on static AIQ Discounts? Walkthrough the buildout process and feature breakdown by checking out our Product Session below.

Let’s explore. 

Clean and Organize Transactional Data to Create Robust Customer Personas & Sales Reports

With this new integration, robust personas will be available for retailers to dive deeper into the buying history and shopping behaviors of their customers. This is easily accessible in AIQ so users can leverage this insight in real time to better support customers, understand their opt-in status, view points, purchases, message history & more.

Customer personas also enable AIQ to run detailed reports that support sales. Providing insight into most purchased products, categories, and brands with predictive analytics to better inform decision making, including customer lifecycle status to support win-backs. 

Custom Audience Segmentation 

Because of the robust customer data now available with this integration, segmentation capabilities are able to be more advanced. Retailers can leverage AIQ’s audience tool to produce a wide range of segments to run more fine-tuned reports, gauge customer activity, and create more targeted campaigns. 

Create Highly Personalized and Targeted Marketing Campaigns

As mentioned, with the AIQ x Lightspeed integration enhancements, audience segmentation capabilities are now more advanced. With this, retailers’ marketing opportunities increase exponentially, giving users the ability to run campaigns based on purchasing habits, customer traits like birthdays, win-back campaigns, abandoned cart messaging, ongoing loyalty notifications, and more. 

Learn more about AIQ x Lightspeed and our integration enhancements below.

Cart upsell is a technique commonly used in online retail to encourage customers to add additional items or upgrade their existing selections while they’re in the process of checking out. This feature is now available for all AIQ Ecommerce users, giving retailers the ability to optimize their online shopping experience with strategic product recommendations based on three primary data sources: purchase history, brands, and price. 

AIQ Ecommerce Cart Upsell Data Sources:

1. Purchase History: Populates product suggestions based on the customer’s previous ten orders. 
2. Brands: Select up to five brands, with the option to prioritize selections, showcasing certain brands first. 
3. Price: Set a price range for products to upsell. Pricing is pre-discount, therefore discounted items will only upsell if they fall into the price range established prior to being placed on sale.

Users can implement any combination of the three data sources, with prioritization tools available when more than one is in use. This is so retailers can be more strategic with their upselling efforts. By giving users the flexibility to leverage more than one data source, retailers can effectively maximize their upselling opportunities while still being able to prioritize one product recommendation over the other. 

This feature ultimately benefits both the retailer and the customer by increasing average order value, maximizing revenue, moving inventory more efficiently, and improving the customer experience with enhanced product discovery. Let’s break it down. 

The Benefits of Cart Upsell

• Increase Average Order Value (AOV): Giving customers recommendations at checkout entices shoppers to add more items to their cart, increasing AOV. 
• Improve Customer Experience: Upselling gives customers the opportunity to learn about products they may not have known about, discover new drops from popular brands, or be reminded of products they enjoyed from previous purchases. This has the potential to increase customer satisfaction as it connects customers to more products.  
• Maximize Revenue from Existing Traffic: New customer acquisition is an expensive part of retail. Upselling to shoppers actively in the check out process is a cost-effective way to increase revenue without having to invest heavily into acquiring new traffic.
• Move Inventory Efficiently: Upselling is a prime opportunity to strategically highlight products that need a push. Whether it’s an item that’s overstocked, or a product about to expire, upselling is a great strategy to help move inventory more efficiently. 
• Enhance Product Discovery: Strategic upselling increases visibility on products, generating awareness for items that shoppers may have missed if they’re not navigating through your entire menu. 

Ready to get started with AIQ Ecommerce? Schedule a demo today. 

Alpine IQ started as a data management company at its inception. Focused on being the nexus for regulated industries, brothers Nick and West Paschal, alongside partner Shahzil Abid, sought  to create a system that would make retail data clean and actionable for customers on their platform. 

Significant  gaps in the tech infrastructure existed for regulated markets at this time. The communication platforms and privacy-first, medical-focused tech available seemingly forced businesses to operate around their structure, not the other way around. Organically, they wanted to change this. 

A Single, Powerful Platform 

In February 2020, the Paschal brothers and Abid launched Alpine IQ, disrupting the market with a transparent approach to data management and tackling customer issues head-on with their service. 

Alpine IQ’s market footprint has dramatically evolved since its launch, growing from one customer to 3,800+ locations in just 36 months. 

Now, Alpine IQ fuels retail infrastructure on a large scale, transforming its data platform into an entire tool suite. This effectively bridges the gap between retailers and their customers that existed when it first entered the market. 

Looking ahead, this growth journey has poised the Alpine IQ system to serve retailers beyond regulated markets. Trusted to create the ultimate customer experience, driving revenue and increasing retention with a single, powerful platform. 

Becoming AIQ

“Experiencing growth that surpassed our greatest expectations, we embarked on developing a brand poised for global recognition,” says Paschal.  

As we expand, we’re shifting our branding to express what’s to come, re-introducing ourselves as AIQ, with an all-in-one tech stack solution backed by modern infrastructure. 

“With the introduction of AIQ.com and our updated emblem, we transition into a new era. Our reimagined product offerings now cater to a diverse clientele across the globe, providing a comprehensive suite tailored for the innovators at the helm of business,” says Paschal. 

New Market Expansion 

AIQ is focused on expanding connections into new industries, offering a competitive service across all markets while remaining dedicated to its current customers and their platform experience. 

“AIQ represents a world where we can offer services to any industry and help more people in more places,” writes Paschal. “No matter your tech stack, we have options for every possible loyalty accrual path, couponing, collectibles, messaging flows, shopping experience, or staff program in any industry. Just pick your favorite point-of-sale and power up everything else in a few clicks.”

AIQ aspires for its services to resonate with entrepreneurs, marketers and innovators regardless of industry, aiming to become a standard best practice in every market we touch. 

What does this mean?  Single tech stack = streamlined processes, increased efficiency and performance optimization overall. 

With the new arrival of AlQ Ecommerce, retailers can easily access Ecommerce from their account using our one-click preview tool. For your convenience, we have implemented a single sign-on option for staff accounts to move freely between the two tools seamlessly. Simply pick your POS provider, and your payments, and we’ll handle everything else!

We’ve also dropped exciting new feature enhancements to expand on AIQ Ecommerce’s already powerful capabilities. Let’s break it down!

Key Features:

• Mobile app enhancements 
• Simplified customer opt-in process
• AIQ loyalty badges synced directly to Ecommerce menus
• Look up customers via email or phone record to access & redeem points 

1. Mobile App Enhancements 

For retailers with an AIQ Native App using our Ecommerce solution, feature enhancements include: 

• Single sign on (SSO) implementation
• Ecommerce menus built directly in-app 

These updates allow retailers to gain valuable insight into customer shopping preferences and buying behavior by capturing customer data from in-app purchases. 

In addition to these enhancements to mobile apps and analytics, there are feature updates that alleviate work and add some fun to the shopping experience. 

2. Simplified Customer Opt-in Process

To top off the enhancements, Alpine Ecommerce menus will sync directly with the AIQ system, now requiring one signature instead of two to confirm customer consent. 

• Opting into retail marketing notifications can all be done in one place
• Simplifying the customer opt-in process by creating less work for the customer
• Creates greater opportunity for retailer’s to achieve opt-ins & grow subscribed customers 

3. AIQ loyalty badges synced directly to Ecommerce menus

• Syncing AIQ loyalty badges to Ecommerce menus creates a gamified experience for the customer 

Best practices for AIQ badges: 

• Loyalty status: Creating distinct badges for each loyalty tier allows customers to see their membership status, which helps guide them to understanding their current member perks. 
• Product preferences: Implementing badges that speak to customer’s most common purchases personalizes the shopping experience.
• Milestones reached: Rewarding badges to customers who reach milestones like points earned or YTD spending further personalizes the retail experience, making customers feel valued for their loyalty.

4. Look up customers via email or phone record to access & redeem points  

Retailers shifting to email based customer records can use this contact information to access and redeem customer points, no longer being limited to phone number lookup. This means, as more and more retailers move towards email based customer communications, collecting phone numbers will not be necessary for all systems to work as needed. 

On top of these enhancements, the foundation of Alpine Ecommerce offers the benefits of:

• Customized, branded menus 
• Order management tools
• Advanced deals engine
• SEO optimization

These features are all easily manageable by your internal team on one platform to optimize your operational efficiency. 

Ready to transform your online shopping experience? Schedule a demo today to learn more about AIQ Ecommerce.

Questions? AIQ live chat is available M-F, 10AM-4PM EST for customer support.

One of the most valuable tools in the AIQ ecosystem is our Audience Builder. Coming with an extensive range of unique audience parameters, customers are able to define and create granular, custom segments that are flexible to the needs of each user. 

The goal of our new enhancement is to simplify the buildout process, making it easier to achieve your objectives with AI generated logic.

Here’s How:

• Write your audience objective as a text prompt 
• Select ‘Define with AI’ 
• The recommended settings will automatically populate

 The purpose: 

• Audiences are the foundation for personalization in your campaigns. Selecting the right logic is key in ensuring your segments work how you want them to.
• The complex traits and parameters available to build an audience require a fairly technical understanding of how audience logic functions to properly meet your objectives.
• With the introduction of AI Audience Generation, simple text prompts are all that’s needed to generate custom logic that precisely aligns with your campaign objectives.
• This means the tool is now able to build audiences on your behalf, removing the need for technical work.

Ready to start building smarter audiences? See what else our AI can do for you below.